The lockdown at the beginning of March saw an increase in scams of
400% according to Action Fraud and we are hoping that by alerting
customers in advance and further raising awareness of these types of
scams, criminals will be less able to take advantage of the current
lockdown measures.
Vaccination scams are emerging as one of the top threats. A phone
call, email or text message is sent in an attempt to steal personal and
financial details. The message contains a link to a fake NHS website
with an application form to register for the vaccine asking for various
personal and bank details which are then used by criminals.
The bank has issued tips to help stay safe and secure as well as five
of the most common scams seen during the last national lockdown.
Jason Costain, Head of Fraud said: “You are now more
likely to be a victim of fraud in the UK than any other crime. During
last year’s lockdown criminals took advantage of more people working
remotely and online. It therefore makes sense to take some simple steps
to make yourself and your family more fraud proof.”
Tips on how to become more fraud proof:
Customers are reporting fake adverts on reputable sites such
as Google, Facebook, eBay, and Instagram. Try to shop online with
websites that you know and trust using MasterCard or VISA. If you see a
deal online that looks too good to be true from a website you’ve never
heard of, do your homework; check what the merchants refund policy is,
do they have a landline to call if there is a problem, are there any
negative reviews about them? If you have doubts, don’t make the
purchase.
- If an online seller asks you to send money direct from your bank
account to theirs, this is probably a scam. If they fail to deliver the
goods you will lose your money. When it comes to buying online, use
your MasterCard or VISA to pay, or carefully follow the scam advice on
auction sites such as eBay and Gumtree will help you avoid falling
victim
- Don’t give away your personal and bank details too easily. Criminals
use online competitions or offers of free shopping vouchers as a way of
harvesting information from their next victims.
- Be sceptical of unsolicited phone calls, texts or emails asking for
personal or bank details. The bank or the Police will never ask for a
full PIN or password, card reader codes, or ask you to move money from
your account.
- Do not recycle passwords and definitely use a unique password for your bank accounts and your email account.
- Pass this information on to your family and friends, especially anyone you think might be vulnerable
Current Scams
- Postal delivery scams
With more shopping taking place online criminals have been using fake
DPD and Royal Mail emails to collect personal information which they
then use to commit further fraud. - Purchase scams
Criminals follow the trend and will offer goods for sale that are in
high demand. Our customers have reported scams involving pets that don’t
exist, games consoles, mobile phones and even hot tub scams and camper
vans. If you see a good deal advertised via auction sites or on social
media be careful. Follow the payment advice on the website, ideally pay
by MasterCard or VISA and definitely do not pay direct into someone’s
bank account until you have taken delivery of the goods. - Coronavirus Vaccination scams
A phone call, email or text message is sent in an attempt to steal
personal and financial details. The message contains a link to a fake
NHS website with an application form to register for the vaccine asking
for various personal and bank details to ‘confirm your address’. This
information is then used by criminals to target your bank account. - Coronavirus tax refund
Criminals are bombarding inboxes with fake emails, texts and calls
claiming entitlement to a support grant or tax-rebate due to
coronavirus.
The aim is to get you to give them your personal details like your name,
date of birth, address and sometimes even your payment card details,
which they then use to steal your money. Report emails like this to
report@phishing.gov.uk
Once criminals have your details, they will often call you, pretending
to be from your bank’s fraud team, trying to persuade you to move your
money to a ‘safe account’ or give away your card reader codes.
Offers to make quick money
There has been an increase in criminals trying to lure people into
becoming money mules through ‘get rich quick’ job offers. If someone
offers you money to use your bank account refuse and alert the police.
The personal consequences of allowing criminals to pay money through
your account can be life-changing and you may not be able to open a bank
account again.
We are also offering customers free Malwarebytes software to help with added online protection.